How May We Help You?
I truly appreciate the opportunity to hear from my fellow West Virginians. As your U.S. Senator, I am proud to be your voice with government agencies during your time of need. My goal is to provide top-notch customer service for every West Virginian who contacts me, or who may need help. I have a team of caseworkers in each of my four offices to help you with matters of concern. While I have no direct jurisdiction in the administrative matters of any federal, state, or local agency, I welcome the opportunity to assist you with whatever problem you may be experiencing and ask that full consideration be given to your case.
Recently, Angie Walsh, a caseworker in my Martinsburg office was able to assist Ms. Viola Usak, with her benefits from the Social Security Administration. After a long delay in processing her monthly benefits, Ms. Usak visited my Martinsburg office to discuss her case. Angie immediately reached out to the Social Security Administration to request that her benefit review be completed. Within two weeks of the inquiry, Ms. Usak received her monthly benefits as well as the retroactive award for the time that she waited for her case to be processed.
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